Technical Support Specialist (Вакансия закрыта)

A US-based company is seeking proactive, responsive, and tech-savvy technical support specialists to provide real-time customer support. We’re building a B2B platform that connects food delivery platforms with restaurant POS systems via an API, and reliability of this interaction is important to us.

Work Format:
-Employment Type: Full-time (Shift-based)
-Contract: Contractor agreement with a US-based company 🇺🇸
-Location: Fully remote (Belarus)
-Primary Communication Channel: Chat-based support (not ticket-first) with occasional customer calls/video meetings.

Your Responsibilities:
-Provide customer support, focusing on issue resolution.
-Investigate technical issues using logs, system data, and API requests.
-Troubleshoot integration, API, and data flow problems.
-Escalate complex bugs with clear steps, logs, and impact assessment.
-Maintain internal notes and identify recurring issues.
-Effectively handle night shifts and resolve cases independently.
-Contribute to support documentation and process improvements.

What We Value:
-English Proficiency: B2–C1, written and spoken.
-Technical Background: Solid understanding of services and APIs.
-Fast Learner: Ability to learn fast, strong self-learning mindset, and curiosity to dig into root causes.
-Communication Skills: Clarity, empathy, a calm tone, and a genuine desire to help customers.
-Independence: High level of ownership and ability to handle the majority of cases during night shifts without constant oversight.

What We Offer:
-100% remote work with a US company 🇺🇸 and an international team.
-Clear onboarding into product, integrations, and support workflows.
-Hands-on experience with real-world API troubleshooting and production incidents.
-Opportunities for growth into advanced support, solutions engineering, or customer onboarding roles.

Contacts: Anastasia — @anastasiyabukh